Orders:

You can order products via our web shop or by our order form via e-mail at sales@chupacabra-climbing.com.

After receiving your order we will send you a confirmation e-mail with the following details:

– order confirmation;

– proforma invoice with calculated taxes and delivery fees;

– estimated time of arrival of your order;

– payment terms based on your preferred method of payment.

Delivery:

Depending on the product availability our delivery terms vary between two and five weeks.

You will be notified about the estimated time of dispatch and arrival of your order in the confirmation e-mail.

Orders will be dispatched after a confirmed payment or based on the agreed conditions with the customer.

Payments:

In your order confirmation e-mail you will receive instructions based on the payment method you have chosen.

Currently you can choose between the following payment methods:

– Bank transfer;

– PayPal. PayPal includes the option for secure Debit and Credit Card payments for not registered users.

Returns:

Orders with shipping discrepancies or damaged goods will be replaced at our expense. Customer must report their claims within five days after receiving the goods.

At the customer’s choice we can refund, replace the goods or offer a discount for a following purchase.

Returns that are not related with claims are done at the customer’s expense. Returns are accepted only for unused and undamaged products.

We have the right to keep a restock fee up to 20 % of the purchasing value, depending on the condition of the packaging materials.